Privacy Policy

Effective Date: 28/4/25

Caine and Co Pty Ltd T/A Future Solar Solutions

ABN: 11 682 779 719

ACN: 682 779 719

1. Overview

At Future Solar Solutions ("we", "us", "our"), we are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information in relation to our solar retail and installation services.

2. What Personal Information We Collect

We may collect the following types of personal information:

Full name
Residential and installation address
Email address
Phone number
Date of birth
Energy usage and electricity bills
Property details (e.g., roof type, meter type)
Payment and financial details
Government identification or concession card details (for rebate eligibility)
Information required for grid connection applications and rebate programs (e.g., STCs, Solar Victoria)

3. How We Collect Personal Information

We collect personal information in several ways, including:

When you contact us via phone, email, website, or in person
Through quote requests, consultations, and contracts
From electricity bills you provide
When applying for rebates or grid connections on your behalf
From third parties (e.g., distributors, installers, government bodies)

4. Why We Collect Your Information

We collect and use your personal information for purposes including:

Providing solar products and installation services
Preparing quotes and assessing your energy needs
Arranging finance or government rebates (e.g., STCs, Solar Homes Program)
Submitting grid connection and metering applications
Processing payments and invoices
Communicating with you about your project
Meeting legal and regulatory requirements

5. Disclosure of Personal Information

We may disclose your personal information to:

Accredited installers and subcontractors
Government bodies (e.g., Solar Victoria, Clean Energy Regulator)
Distributors and electricity retailers
Finance providers (if you apply for solar finance)
IT, marketing, and administrative service providers
Our legal or professional advisers (if required)

We do not sell your personal information to third parties.

6. Cross-Border Disclosure

While we prefer to store data in Australia, some of our third-party service providers may store or process personal information overseas (e.g., cloud storage). Where this occurs, we ensure appropriate safeguards are in place.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure servers, firewalls, and access controls.

8. Access and Correction

You may request access to, or correction of, your personal information by contacting us (see Section 10). We will respond within a reasonable timeframe.

9. Making a Privacy Complaint

If you believe we have breached the APPs, please contact us using the details below. We will investigate your complaint and respond promptly. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

10. Contact Us

For questions, concerns, or requests related to privacy, contact:

Email: caine@futuresolarsolutions.com.au
Phone: 0426 483 502

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or on request.